Support
Answers to common questions, and a human when you need one.
What can I import?
Texts: paste anything, or import EPUB, PDF (including vertical Japanese), TXT, and SRT subtitle files. Words: CSV, TSV, and Anki .apkg decks. Media: podcasts by search or RSS, YouTube videos, and your own video files.
Does it work offline?
Yes. Analysis, dictionaries, reviews, and saved texts are fully on-device. Downloaded podcast episodes play and transcribe offline too. Only things that are inherently online — fetching a web page, searching for podcasts, streaming a video — need a connection.
Simplified or Traditional Chinese?
Both, as equals. Search matches both scripts, the dictionary shows your preferred form, and Traditional-only sources (including the Taiwan MoE dictionary) are built in.
How do I report a wrong reading or meaning?
Tap the word, then the feedback button on its card — the report includes the exact context, which is what makes the fix possible. Engine corrections ship regularly.
How do I restore my purchase?
Settings → Restore Purchases. Subscriptions are handled by Apple, so they follow your Apple ID across devices.
Can I get my data out?
Always. Export your words to Anki (TSV) or JSON backup any time in Settings → Your Data. Your data is yours.
Still stuck?
Email me directly — I read everything. Include what you were doing and what you expected to happen; screenshots help.